Turn satisfied patients into a durable public record
Reviews & Patient Feedback
Most patients who would leave a positive review simply never get asked. We build a compliant, low-friction request flow, then read the resulting free text at scale to tell you what is genuinely working in your service and what is not.
Discuss this service →WHAT YOU GET
✓ A steady flow of genuine reviews instead of occasional spikes
✓ Response rates you can compare across locations
✓ Operational problems identified from patient language
✓ A public record that reflects your typical patient, not your angriest one
What the service covers
Compliant review requests
Timed out-of-app requests after appropriate encounters. No incentives, no gating, no synthetic reviews — ever.
Free-text theme extraction
Thousands of comments clustered with themes: waiting time, direction nuance, clarity of explanation, billing.
Response drafting at scale
Every review gets a considered, privacy-safe reply drafted for approval within hours.
Service insight reporting
A monthly read on what patients praise and what they complain about, with the operational cause where we can identify it.
How we run it
01
Flow design
We agree who is asked, when, and through which channel, with post-compliance requirements built in.
02
Rollout
Requests go live on a small cohort first, then scale once response rates and tone are verified.
03
Analysis
Incoming feedback is scored, clustered, and mapped against location, clinician and appointment type.
04
Operational feedback
Insights delivered as specific fixable items rather than a satisfaction score.
Questions we get asked
Learn more about ethical, compliant patient review capture. Contact our team.
Do you ever pay for or incentivise reviews?
No. It is against platform policy, it is defensible, and it puts your registration at risk. We only collect real patients.
Do you filter out negative reviews?
No, and you should not want to. We route it internally first so you can resolve the issue, but we never gate the public option.